Administrative Assistant

Cooper Clinic A Prof Assn • Dallas, TX

13h

About The Position

The Cooper Clinic is seeking an Administrative Assistant to provide high-level organizational support by carrying out administrative tasks, procedures, and policies. The role provides and promotes excellent customer service to internal and external clientele and supports patient communication, appointment scheduling, exam preparation, records, and office operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The position works in a medical clinic environment and requires compliance with HIPAA and the confidentiality of clientele information.

Requirements

• Excellent verbal and written communication skills.
• One to four years of relevant experience in a medical office, physician practice, hospital, and/or acute care setting is preferred.
• Strong organizational, time-management, and attention-to-detail skills.
• Problem-solving skills, self-motivation, and professionalism.
• Ability to work in a group setting and independently.
• Excellent computer skills and proficiency with Microsoft Office Suite.
• Ability to type at least 50 words per minute.
• High school diploma or GED.

Nice To Haves

• Medical Assistant experience is a plus.
• Bachelor’s degree, associate degree, or certificate from a university or technical school is preferred.
• One to four years of relevant experience in a medical office, physician practice, hospital, and/or acute care setting is preferred.

Responsibilities

• Comply with HIPAA while performing all duties.
• Answer patient phone calls promptly, pleasantly, and helpfully, maintaining high customer-service standards.
• Communicate medical questions or information to and from physicians and handle other patient-care requests.
• Schedule appointments for return patients.
• Organize and maintain patient communications and preparation for exam days through 15-day and 3-day confirmation calls.
• Ensure patients have completed paperwork through the eMHQ system.
• Transmit referrals to physician offices or patients.
• Maintain working knowledge of services offered within the clinic and elsewhere on campus.
• Process patient medication refills and send them to a physician for approval.
• Maintain confidentiality of all clientele.
• Provide and promote high-level customer service to internal and external clientele.
• Monitor cancellations and fill open appointment slots.
• Order office supplies and coordinate department equipment maintenance.
• Ensure the schedule is accurate and properly used for patient care.
• Print or retrieve information requested through medical record requests and file it in the patient’s chart.

Benefits

• Competitive pay
• Complimentary Cooper Fitness membership for the employee and spouse
• 401(k) matching
• Health benefits
• Holidays, including the employee’s birthday
• Discounts on Cooper Complete supplements, The Coop, Cooper Spa, Cooper Hotel, and more
• Employee wellness program with the opportunity to earn cash incentives
• Quarterly reimbursements toward athletic wear and supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED