Administrative Assistant-Administrative Assistant Senior

American Electric Power•Chillicothe, OH

About The Position

Responsible for performing administrative support duties within the assigned organizational area, such as a region, district, department, or plant. The role performs basic, routine administrative work under immediate supervision and follows well-defined standard procedures. Duties and level of responsibility vary by organizational unit and grade. The posting includes requirements for both Administrative Assistant (SG 03) and Administrative Assistant Senior (SG 04).

Requirements

For Administrative Assistant (SG 03): high school diploma or GED.
For Administrative Assistant (SG 03): six to nine months of post-high-school experience learning and using administrative office procedures, practices, and equipment is desirable.
For Administrative Assistant Senior (SG 04): high school diploma or GED.
For Administrative Assistant Senior (SG 04): three to four years of related experience using administrative office procedures, practices, and equipment is desirable.
For the senior role, experience should include varied business situations that develop confidentiality, maturity, discretion, tact, judgment, and initiative.
Ability to organize data and processes and communicate effectively orally and in writing.
Good analytical and problem-solving skills.
Demonstrated proficiency with computers and office-oriented software products.

Nice To Haves

Experience with business English, grammar, spelling, punctuation, letter writing, and telephone techniques.
For Administrative Assistant (SG 03), six to nine months of relevant post-high-school experience is desirable.
For Administrative Assistant Senior (SG 04), three to four years of related experience is desirable.

Responsibilities

Perform routine administrative duties under immediate supervision and according to standard procedures.
Assist with document processing and compiling special reports; request information from other areas as needed.
File and retrieve information in hard-copy and electronic formats.
Answer telephone calls, take accurate messages, and communicate by electronic mail as necessary.
Receive and distribute incoming and outgoing mail.
Use a keyboard and office equipment to enter data, perform calculations, and retrieve information.
Operate a variety of electronic and mechanical office equipment.
Communicate effectively with coworkers, other employees, and customers; listen to and understand written and verbal instructions.
Work productively with others and assist colleagues with assignments as needed to maintain department productivity.
Answer customer questions and refer issues to others when appropriate; learn department functions and employee responsibilities to better assist customers.
Apply basic education and training to assignments, ask questions when unsure, and demonstrate initiative with assignments beyond the basic, routine level.