Senior Administrative Assistant

Marriott•Los Angeles, CA

About The Position

This position involves entering and retrieving information from computer databases, operating standard office equipment, and preparing various documents using software applications. The role also includes handling mail, maintaining filing systems, and entering work-related information. Additionally, the position requires adherence to company policies, maintaining a professional appearance and demeanor, ensuring guest satisfaction, and communicating effectively with colleagues. The job also entails performing physical tasks such as moving and lifting objects weighing up to 10 pounds and undertaking other reasonable duties as assigned by supervisors. Marriott International is committed to being an equal opportunity employer, fostering an inclusive environment that values diverse backgrounds and experiences. They are dedicated to non-discrimination and consider qualified applicants with criminal histories in accordance with applicable laws. Marriott Hotels aims to elevate hospitality through innovation and comfort, delivering thoughtful and heartfelt service. JW Marriott, a luxury brand within Marriott International, prioritizes its associates, believing their happiness leads to guest satisfaction. JW Marriott associates are characterized by confidence, innovation, genuineness, and intuition, carrying on the legacy of the founder. The hotels offer a unique work experience with a focus on community, camaraderie, training, development, recognition, and pursuing passions in a luxury environment that emphasizes holistic well-being, embodying 'The JW Treatment'.

Requirements

Proficiency in using computers, including word processing, spreadsheet, database, or presentation software.
Ability to operate standard office equipment.
Skills in handling mail, including date stamping and distribution.
Experience in creating and maintaining filing and organization systems (both computer- and paper-based).
Ability to compile, copy, sort, and file records.
Capability to enter and locate work-related information using computers and/or point of sale systems.
Adherence to company policies and procedures.
Maintenance of clean and professional uniform and personal appearance.
Ability to maintain confidentiality of proprietary information and protect company assets.
Skills in welcoming and acknowledging guests according to company standards.
Ability to anticipate and address guests’ service needs.
Capability to assist individuals with disabilities.
Proficiency in speaking with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Proficiency in answering telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Capability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.