Administrative Assistant

Senior Helpers Fargo • Fargo, ND

10h • Onsite

About The Position

Senior Helpers is seeking a reliable, organized, and professional Administrative Assistant for its Fargo office. As a member of the Administrative Team and the office’s first point of contact, the Administrative Assistant supports the company’s mission to provide compassionate care and improve the quality of life for clients, families, and employees. The role manages the multi-line phone system, welcomes visitors, and helps ensure daily office operations run smoothly. It also supports applicant onboarding, caregiver documentation and compliance, office administration, scheduling coverage, and client care as needed.

Requirements

• Professional customer service experience.
• Strong attention to detail and the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills and client interaction skills.
• Ability to adapt to different situations, work independently, and contribute as a team player.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and comfort learning new office software.
• Strong punctuality and a consistent work ethic.

Nice To Haves

• At least two years of office administration experience.
• Home care or caregiving experience.
• Familiarity with concepts, practices, and procedures related to the in-home care industry.

Responsibilities

• Onboard incoming applicants according to company standards.
• Ensure each care professional’s physical and electronic file contains complete, current, and necessary documentation.
• Answer, screen, and forward incoming calls and provide basic information as needed.
• Greet and direct applicants, care professionals, clients, vendors, and guests in a professional and friendly manner.
• Manage incoming and outgoing mail, deliveries, and general email inquiries.
• Maintain digital and physical filing systems; assist with data entry and basic report preparation.
• Enter new-hire information into applicable systems.
• Maintain and update caregiver files in accordance with state regulations.
• Monitor licensure expiration dates and follow up to ensure caregivers remain in compliance.
• Coordinate and verify completion of care professional skill assessments, file the forms, and record them electronically in home care software.
• Provide backup support to the scheduler.
• Provide care to clients as needed.
• Keep the reception area, breakroom, and meeting rooms tidy and presentable.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Six paid holidays per year.
• 401(k).
• Comprehensive medical, dental, and vision insurance.
• Bonus potential for meeting agency goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed