ADMINISTRATIVE ASSISTANT

USA Managed Care Organization • West Lake Hills, TX

2d • Onsite

About The Position

USA Quality Staffing is seeking a detail-oriented and organized Administrative Assistant to support the Austin Resolutions department in Austin, Texas. The role provides administrative and operational support, including claims referrals, data entry, claims processing, and day-to-day departmental needs. The successful candidate will be dependable, organized, able to manage multiple tasks, and accurate in a fast-paced environment. Previous claims experience is preferred but not required.

The position requires balancing routine administrative responsibilities with changing departmental priorities. The successful candidate will adapt to business needs, learn new processes, and support the overall operations of the Austin Resolutions team.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to prioritize tasks and meet established deadlines.
• Ability to work independently and manage multiple responsibilities.
• Comfort working in a fast-paced environment.
• Strong communication and interpersonal skills.

Nice To Haves

• Previous claims processing or healthcare-related experience.

Responsibilities

• Answer incoming phone calls and provide general administrative support.
• Enter claims referrals and related information accurately into the department database.
• Assist with repricing claims that have been successfully negotiated.
• Process claims involving unsuccessful negotiations in accordance with departmental procedures.
• Maintain accurate records and ensure information is entered and processed in a timely manner.
• Assist with special projects and other administrative tasks as needed.
• Provide cross-departmental support and assist with related functions when additional coverage or cross-training is needed.
• Follow USA Managed Care Organization Information Security Policies and Procedures.
• Maintain compliance with HIPAA guidelines and requirements when handling confidential information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED