Administrative Assistant

University Orthopedics•East Providence, RI

27d

About The Position

The Administrative Assistant performs a variety of duties related to appropriately scheduling patient office visits for a physician. The role requires exceptional organizational and people skills and supports patient care coordination, office operations, medical records management, and surgical scheduling. The position is located in Kettle Point and may require travel to all sites when necessary.

Requirements

High school diploma or equivalent.
Administrative and organizational skills to coordinate patient-care activities.
Excellent telephone manner and ability to communicate effectively with patients, co-workers, and other physician offices.
Excellent computer skills, including email, scanning, and word processing.
Organizational skills to triage patients appropriately for required testing, visits, surgeries, and other encounters.
Knowledge of MS Office and EMR systems/Practice Management Systems.
Ability to maintain confidentiality.
Attention to detail.
Ability to travel to all sites if or when necessary.

Nice To Haves

Administrative experience in a medical office preferred.

Responsibilities

Ensure all appropriate paperwork is completed before scheduling appointments.
Communicate necessary information to patients regarding office appointments.
Answer and triage patient phone calls.
Process and complete Workers' Compensation medical affidavits.
Manage patient complaints and work to resolve issues to ensure patient satisfaction.
Ensure accurate patient registration and scheduling.
Obtain appropriate authorizations for procedures on the physician’s schedule.
Scrub the physician’s schedule three days in advance to confirm PCP referrals are in place and obtain referrals for existing patients.
Establish and maintain effective relations; exhibit tact and consideration; assist and support co-workers; work cooperatively in group situations; and work actively to resolve conflicts.
Review electronic faxes and incoming office orders and process requests as needed.
Manage office medical records.
Update historical medical records to the EMR system.
Assist with surgical scheduling, including answering patients’ preoperative and postoperative questions and facilitating delivery of appropriate paperwork to surgical facilities.
Provide administrative coverage within the division when necessary.
Perform additional duties as assigned by the Manager to meet department needs.