Administrative Assistant

FLACRA•City of Geneva, NY

16d•$17 - $17•Onsite

About The Position

The Outpatient Administrative Assistant supports the Manager of the Outpatient Clinic and clinic staff in accordance with the organization’s mission, vision, and values. The role helps manage daily clinic workflow, maintains client and administrative records, handles communications and office tasks, and supports reporting, supplies, and coordination with other departments and provider agencies. The assistant is expected to provide professional, respectful service to clients and represent FLACRA positively. The listed duties are illustrative and may not include every task or responsibility.

Requirements

Associate degree.
Two years of clerical, administrative, or office management experience.
Valid New York State driver’s license.
Ability to communicate effectively and work cooperatively with culturally diverse people, staff, and vendors.
Excellent computer skills, including Microsoft Word, Excel, and payroll software.
Excellent written and verbal communication skills.
Ability to multitask, problem-solve, manage time, and remain calm in a crisis.

Responsibilities

Assist with daily Outpatient Clinic workflow, including answering phones, scheduling and maintaining staff calendars, checking in clients, and proactively supporting the Clinic Manager and clinic staff.
Complete reports as requested by the Clinic Manager and Lead Administrative Assistant.
Maintain accurate client data, including demographics, insurance information, and billing information.
File and organize paperwork, reports, and office materials.
Receive, direct, and relay phone messages, emails, and faxes.
Perform dictation, phone reception, filing, typing, copying, mailing, advocacy, and special-project tasks.
Assist with compiling and preparing statistical data and reports as requested by the Clinic Manager.
Collaborate with IT staff and other departments to support FLACRA’s mission of providing quality care to clients.
Order and track supplies for program urine screens, breathalyzer, and NRT.
Maintain proactive spreadsheets and complete Closed Chart Audit, PN Reconciliation, MSD, and other management-assigned reports.
Perform administrative and secretarial functions as requested by the Clinic Manager.
Interface with provider agencies and maintain positive working relationships.
Communicate suggestions, concerns, and complaints directly to the Clinic Manager.
Provide professional, quality service and care with respect and dignity for clients and as a representative of FLACRA.
Perform other duties and functions as directed.