Administrative Assistant

Goodwill Southern California • Los Angeles, CA

7d • $22 - $24

About The Position

The Administrative Assistant administers and coordinates subsidized placements across Goodwill retail stores and operational locations. The role is the primary liaison between Goodwill Retail Services, external placement agencies, and retail leadership, ensuring placements are onboarded, monitored, and supported throughout their assignments. Responsibilities include operational administration, agency partnership management, compliance oversight, reporting, and placement support. The position collaborates with site leaders and external partners to promote operational efficiency, consistency, and compliance, and to ensure placements are coordinated through approved and authorized agency partners.

The role also supports the Retail division with general office duties, including answering calls, running reports, and assisting with special events. Goodwill describes a mission-driven, supportive culture and an opportunity to grow into a General Manager role within its retail leadership pathway.

Requirements

• At least 3 years of experience in office administration, retail operations, human resources, compliance, community partnerships, or a related operational support role.
• Experience coordinating multiple projects, partnerships, or programs while maintaining accurate records and reporting.
• Experience using business systems such as HCM, workforce management, payroll, or similar platforms.
• Experience supporting compliance, audits, contracts, and regulatory requirements.
• Intermediate knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, PowerPoint, and MS Teams.

Nice To Haves

• Bachelor's degree in Business Administration, Human Resources, Public Administration, Retail Management, Nonprofit Management, or a related field preferred.
• Dayforce experience preferred.
• Experience working with external agencies, community partners, or subsidized placement programs in a multi-site retail, nonprofit, or service-oriented environment preferred.

Responsibilities

• Administer day-to-day subsidized placement operations across retail stores and operational locations, including assignment, documentation, onboarding, and monitoring.
• Serve as the primary contact for external agencies, verify agency authorization, and ensure placements meet organizational, contractual, and insurance requirements.
• Coordinate onboarding documentation and activities, including Dayforce setup, policy acknowledgements, badge photos, required training, and site readiness.
• Maintain placement records, timesheets, manager notes, agency contracts, and supporting documents.
• Partner with site leaders to ensure placements receive appropriate assignments, supervision, and support.
• Conduct site reviews and operational audits of placement effectiveness, compliance, and program execution.
• Monitor placement activity and address attendance, conduct, supervision, safety, or job-fit concerns.
• Support retail locations in using subsidized placements to meet operational needs.
• Ensure compliance with policies, placement requirements, insurance standards, and contractual obligations.
• Audit placement files, timesheets, agency documentation, and site records for accuracy, completeness, and audit readiness.
• Support agency monitoring visits, compliance audits, and documentation requests by preparing records and coordinating responses.
• Escalate safety, employee relations, compliance, and operational concerns to appropriate departments.
• Develop and maintain relationships with external agencies, referral partners, and organizations providing subsidized placements.
• Coordinate placement agreements, contracts, approvals, and required documentation.
• Identify and expand agency partnerships and placement opportunities that support retail operations and increase placement capacity.
• Monitor partner performance and recommend improvements to compliance, efficiency, and placement outcomes.
• Track placement activity, placement-to-employment outcomes, retention, and other program metrics.
• Prepare and distribute compliance reports, performance summaries, audit results, and program updates for leadership and external partners.
• Analyze placement trends and recommend process improvements.
• Develop and maintain SOPs, training materials, forms, and resources related to subsidized placement programs.
• Train retail leaders and site managers on placement requirements, supervision, documentation, and compliance responsibilities.
• Provide guidance and support to managers, placement sites, and agency partners on program administration and issue resolution.
• Promote consistent execution of placement programs through communication, training, and operational support.
• Perform general office duties for the Retail division, including answering calls, running reports, and assisting with special events.

Benefits

• Discount at Goodwill SoCal retail locations.
• Discounts on dining, retail, theme parks, and movies through Goodwill Perks.
• Employee Assistance Program with mental and physical wellness, financial and legal resources, and career and education partners.
• Medical insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Flexible Spending Account for eligible full-time positions.
• Life insurance for eligible full-time positions.
• 403(b) retirement plan for eligible full-time positions.
• Paid time off for eligible full-time positions.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed