Administrative Assistant

Woofie's • Louisville, KY

2d • Remote

About The Position

Fast-paced, growing pet care business is seeking a remote part-time Administrative Assistant to help with the day-to-day responsibilities of running the business. This position would require about 20-30 hours a week, with the opportunity to expand into a full-time position. Schedule must be flexible to accommodate possible evening and weekend hours. At Woofie’s® of East Louisville , pets come first. We go above and beyond to ensure every pet receives the gold standard of care. Leading with compassion and care, we take pride in serving our local Louisville community's pets and pet owners. Every pet deserves premier care. It's not just about meeting basic needs; it's about enriching your pet's life with every interaction. Our mission is to ensure your furry companions receive attention and affection, even in your absence.

Requirements

• MUST LOVE ANIMALS AND PEOPLE.
• 1-3 years of customer service or data entry experience.
• Detail-oriented.
• Proficient in Outlook.
• Ability to work and multi-task in a fast-paced environment.
• Strong problem-solving skills with the ability to assess challenges, identify solutions, and implement effective resolution independently.
• Self-motivated and proactive, with the ability to take initiative, prioritize tasks, and work efficiently with minimal supervision.
• Ability to perform well and stay upbeat, positive, and kind when you are pulled in multiple directions by multiple people (or pets) is an absolute must.
• Obsessive about lists and checking things off your to-do list.
• A strong understanding of technology tools and the ability to learn quickly is important to master the tools we use in our business including basic Microsoft Office, Social Media platforms for business, and others specific to the pet care business.
• Excellent oral and written communication skills, able to function at a high level of customer service and maturity.
• Must have your own reliable transportation and smartphone.

Nice To Haves

• Previous use of scheduling software desired but not required.
• Previous experience in the pet industry or with dogs & cats is preferred.
• Experience with events, marketing and social media a PLUS!

Responsibilities

• Answer incoming phone calls and respond to any inquiries in a timely manner.
• Scheduling of new and current clients to include re-scheduling.
• Manage groomer and sitter schedules.
• Manage client files and update the information accordingly.
• Ensure all visits are assigned and completed.
• Manage Outlook correspondence and respond in a timely manner.
• Follow company procedures to organize messages.
• Add appointment notes for groomers and sitters.
• Be an emergency backup sitter.
• Use company message boards as needed for communications.
• Attend events and run errands as needed.
• Perform other administrative tasks as assigned.

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Flexible hours
• part-time to start with potential for full-time growth
• chance to work remotely
• Health and retirement benefits available for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed