Administrative Assistant

Daymark Recovery Services•Siler City, NC

11d

About The Position

Daymark Recovery Services, Inc. is a mission-driven community provider of culturally sensitive mental health and substance abuse services. Its mission is to inspire and empower people to seek and maintain recovery and health. The Administrative Assistant provides administrative and center support, along with customer service, to a service site. Duties include scheduling, filing, documentation, client services, research, and billing. The role requires strict compliance with professional, legal, and confidentiality standards. The position may periodically oversee staff or lead as directed by the Practice Manager.

Requirements

At least a high school diploma.
Good attitude and ability to work well with others.
Strong commitment to patient care.
Understanding of office flow and budgeting.
Knowledge of mental health, social work, or healthcare fields.
Strict adherence to professional, legal, and confidentiality standards.

Nice To Haves

Healthcare office experience.

Responsibilities

Ensure compliance with professional standards, Medicaid and Medicare regulations, agency policies and procedures, and HIPAA requirements; complete filing, tickets, and documentation.
Schedule appointments and prepare records for daily appointments.
Enter consumer data for appointment scheduling, benefits inquiries, and reimbursement purposes.
File, release, and copy protected healthcare information as needed.
Answer phone calls and transfer them to appropriate parties; provide courteous assistance to the public and consumers with fee setting, benefits information, scheduling, and referrals to other resources.
Periodically oversee staff or provide leadership when asked by the Practice Manager.