Administrative Assistant
About The Position
The Administrative Assistant/Customer Service Associate provides compassionate customer service and administrative support to families, visitors, and staff. The position assists customers in person, by telephone, and via email; processes documentation and merchandise orders; maintains accurate records; and supports daily office operations. The successful candidate demonstrates professionalism, attention to detail, strong organizational skills, and a commitment to courteous and respectful service. This is a non-exempt hourly position with a pay range of $18.00–$22.00 per hour, based on experience. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with rotating Saturdays from 8:30 a.m. to 12:00 p.m. The position is on-site at All Saints Cemetery in Northfield, Ohio, and is not eligible for remote work. CCA has served Catholic families throughout the Diocese of Cleveland since the mid-1800s. Its stated values are Faith, Family, Trust, Compassion, and Hope, and it is committed to assisting families before, during, and after the death of a loved one, while continually improving and keeping up with current technologies.
Requirements
- High school diploma or GED.
- Proficiency in Microsoft Office 365 applications, including Outlook, Excel, and Word.
- Working knowledge of database software.
- Exceptional customer service skills and attention to detail.
- Ability to work independently and manage multiple priorities while meeting established deadlines.
- Excellent oral and written communication skills.
- Ability to work on-site and in person, including rotating Saturdays.
- Ability to operate an electronic typewriter to complete required forms.
- Ability to learn the Contact Management System/Database.
- Ability to adhere to company safety and security policies and procedures.
- Ability to perform occasional outdoor duties in varying weather conditions.
- Ability to lift and/or move up to 25 pounds.
- Ability to use close vision and adjust visual focus.
Nice To Haves
- One to three years of data entry or office administration experience.
Responsibilities
- Greet and assist customers at the counter, by email, and by telephone.
- Process and record merchandise orders.
- Provide exceptional customer service in all interactions.
- Compile and maintain records of business transactions and office activities.
- Perform filing, typing, and records management.
- Provide general office administration support.
- Adhere to company safety and security policies and procedures.
Benefits
- Medical, dental, vision, and prescription drug insurance
- Health Savings Account (HSA)
- Employer-paid life insurance
- Employee Assistance Program (EAP)
- Family and Medical Leave (FMLA), where applicable
- 403(b) retirement plan and pension
- Paid vacation and holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
