Administrative Assistant
About The Position
The Administrative Assistant provides administrative and center support, along with customer service, at the Caiyalynn Burrell Child Crisis Center in Asheville, North Carolina. The center provides short-term (5–7 day) treatment and stabilization services in a safe, child-friendly setting for youth ages 6 through 17 who are in crisis across Western North Carolina. The Administrative Assistant is a vital member of the treatment team and supports functions such as scheduling, filing, documentation, client services, research, and billing. The position requires strict adherence to professional, legal, confidentiality, Medicaid, Medicare, agency policy, and HIPAA requirements. Pay is listed as $16–$17.50 per hour.
Requirements
- At least a high school diploma.
- Highly motivated and resilient professional.
- Demonstrated leadership and supervisory experience.
- Some knowledge of clinical practice models or willingness to learn them.
- Ability to understand economic, business, and operational factors.
- Strong critical-thinking and problem-solving skills.
- Proven conflict management and resolution skills.
- High professional ethics and standards.
- Strong teamwork and team-building skills, including ability to collaborate across levels and areas.
- Strong presentation skills.
- Ability to positively and effectively influence and persuade.
Nice To Haves
- Office experience in the healthcare field is preferred.
Responsibilities
- Ensure compliance with professional standards, Medicaid and Medicare regulations, documentation and filing requirements, agency policies and procedures, and HIPAA requirements.
- Schedule appointments and prepare records for daily appointments.
- Enter consumer information to schedule appointments, verify benefits, and support reimbursement.
- File, release, and copy protected health information as needed.
- Answer and transfer phone calls, interact courteously with the public, and assist consumers with fee setting, benefit information, scheduling, and referrals to other resources.
- Periodically oversee staff or provide leadership when asked by the Practice Manager.
Benefits
- Medical, dental, and vision insurance
- Health spending account
- Company-paid life insurance
- Short-term disability
- 401(k)
- Paid holidays
- Paid vacation and sick leave
- Employee Assistance Program
- Referral bonus opportunities
- Extensive internal training program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
