Administrative Assistant

Texas Health & Human Services Commission • Fort Worth, TX

13d • $2,694 - $3,405 • Onsite

About The Position

The Administrative Assistant provides administrative support to a unit supervisor and staff in CPS Investigations Region 3W, interacting routinely with DFPS staff and the general public. The position is based in Fort Worth, Texas, is not eligible for telework, and may involve travel of up to 25%. It is a regular, full-time, nonexempt, day-shift position.

The role handles phone inquiries and visitor reception, prepares correspondence and administrative documents, supports office processes and equipment, and maintains forms, files, reports, and progress updates. The Administrative Assistant also enters data into IMPACT and other systems, provides agency information or referrals, and may assist caseworkers with supervision and care of children without placement at an office or community location. That support may take place outside the normal work schedule, with overtime compensation potentially earned.

Applicants must have a high school diploma or equivalent and one year of qualifying administrative, clerical, secretarial, general office, or DFPS experience. Thirty semester hours from an accredited college or university may substitute for the required experience on a year-for-year basis. Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Requirements

• High school graduation or equivalent.
• One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience. Thirty semester hours from an accredited college or university may substitute for the required experience on a year-for-year basis.
• Knowledge of office practices and administrative procedures.
• Skill in using Microsoft Works or a Windows environment.
• Skill in establishing and maintaining effective working relationships and in verbal and written communication.
• Skill in working in an office supporting several staff members.
• Ability to interact with all levels of staff and work independently in a fast-paced environment.
• Ability to operate a personal computer and various software packages at an advanced level.
• Ability to handle multiple assignments in a dynamic environment and work with confidential information.
• Ability to operate basic office equipment, including fax, copying, and adding machines.
• Must pass a background check and, if applicable, a driver’s record check if selected for hire.

Responsibilities

• Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
• Greet visitors, respond to general questions, and direct callers to the appropriate location.
• Prepare correspondence, forms, narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents.
• Assist staff with office processes and operations, including addressing problems with office software and equipment such as copy and fax machines.
• Sort and route mail.
• Prepare time and leave forms and arrange and process travel reimbursements.
• Assist with training activities and provide backup to other unit administrative assistants as needed.
• Maintain systems for progress updates and develop and maintain forms, case files, and reports.
• Enter data into IMPACT and other electronic programs and systems.
• Provide program and agency information and make referrals to community resources as appropriate.
• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
• When required, assist DFPS caseworkers in monitoring children without placement and ensuring their safety and needs—including food, hygiene, education, and recreation—are met during office or community stays.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.
• Overtime compensation may be earned when work outside the normal schedule is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED