Administrative Assistant - 6-Month Contract
About The Position
The Administrative Assistant is responsible for providing administrative and customer service support to Workforce Development, and will support the delivery of Workforce Development programs by ensuring consistent and high quality electronic and physical files. Goodwill is looking for individuals who have a passion for making a difference in their community, helping people and the environment. The organization is a diverse and inclusive team dedicated to improving the lives of others through its mission of WORK. They welcome all backgrounds, knowledge, abilities, and perspectives, including newcomers to the region. The role offers opportunities to grow your career, skills, and reach your full potential.
Requirements
- Computer literate with knowledge of Microsoft Office Suite (Word, Excel and Access).
- Ability to learn new software.
- Database knowledge.
- Interpersonal and teamwork skills.
- Well-developed individual and written communication skills.
- Customer service skills.
- Detail oriented and well organized.
- Minimum OSSD with administrative/computer courses (relevant post-secondary training is an asset).
- Minimum 1 year of administrative experience.
- Customer service experience.
Nice To Haves
- relevant post-secondary training is an asset
Responsibilities
- Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
- Complete timely data entry into the database, including client case notes, flow-through funds, service plan updates as needed, service plan closure, and follow-ups.
- Provide feedback to team members and management to support data and file integrity and consistency.
- Complete and document in-program and post-service follow-ups as per ministry guidelines and our established procedures.
- Organize distribution and secure storage of office supplies.
- Assist in file and document preparation for annual Ministry file audits.
- Adhere to our Public Relations policy, acting as a ‘positive ambassador’ when representing Goodwill’s brand in the community.
- Perform other tasks as needed and in keeping with the intent of the role.
- Follow all safety standards set out in legislation and/or Goodwill policies.
- Be actively involved in the health, well-being and safety of themselves and their team.
Benefits
- dental/health available for full-time and some part-time positions (based on hours worked)
- Registered Pension Plan opportunity for various roles
- Employee discount at retail locations
- Equitable access to skills training & coaching, scholarships, and educational credentials
- Personal and professional development support with Life Coach & Employee Assistance Program
- Work-life balance
- Building a workforce which reflects the diversity of the communities in which we live
- Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership
- Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations)
- Mission-driven organization committed to the Power of Work
- Environmentally committed to meeting our goal of zero waste on planet earth
- Respectful, fun, and supportive team and leadership
- Accredited through CARF International
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
