Administrative Assistant

Texas Health & Human Services Commission • Jacksonville, TX

8d • $2,694 - $3,405 • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) Administrative Assistant provides administrative support to the unit supervisor and staff in CPS Investigations Region 4. The position interacts routinely with DFPS employees and the general public, performs office and clerical functions, and helps maintain unit processes, records, and case-related information. The position is based in Jacksonville, Texas, is a day-shift role, is not eligible for telework, and may require travel up to 25%.

Requirements

• High school graduation or equivalent.
• One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience. Thirty semester hours from an accredited college or university may substitute for the required experience on a year-for-year basis.
• Knowledge of office practices and administrative procedures.
• Skill using Microsoft Works or a Windows environment.
• Skill establishing and maintaining effective working relationships.
• Effective verbal and written communication skills.
• Ability to work in an office supporting several staff members and interact with all levels of staff.
• Ability to work independently in a fast-paced environment and handle multiple assignments in a dynamic environment.
• Ability to operate a personal computer and various software packages at an advanced level.
• Ability to work with confidential information.
• Ability to operate basic office equipment, including fax, copying, and adding machines.
• Applicants selected for hire must pass a background check and, if applicable, a driver's record check.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for electronic information resources.

Responsibilities

• Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
• Greet visitors, respond to general questions, and direct callers and visitors to the appropriate location.
• Prepare correspondence, forms, narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents.
• Assist staff with office processes and operations, including troubleshooting office software and equipment such as copy and fax machines.
• Sort and route mail.
• Prepare time-and-leave forms and make travel arrangements and reimbursement arrangements.
• Assist with training activities as needed to back up other unit administrative assistants.
• Maintain a system for progress updates and develop and maintain forms, case files, and reports.
• Enter data into IMPACT and other electronic programs and systems.
• Provide program and agency information and make referrals to community resources.
• Attend work on a regular and predictable schedule in accordance with agency leave policy, perform other duties as assigned, and demonstrate respect for cultural diversity among coworkers and work-related contacts.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus optional 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED