Administrative Assistant
About The Position
The Administrative Assistant serves as a first point of contact for incoming callers, answering calls, directing callers to appropriate personnel, resolving customer inquiries, and providing a helpful, positive experience. The role also provides backup support for front desk reception and mail room operations as needed. The position handles customer service, reception, and mail room tasks, along with basic administrative work. It is based in a professional office environment and routinely uses standard office equipment. The position is full-time and includes benefits. The job description notes that it outlines minimum requirements and major responsibilities, may be updated, and does not constitute a contract of employment. Employment with Trean Corporation is at will.
Requirements
- Excellent analytical skills.
- Strong verbal and written communication skills.
- Strong organizational skills.
- High school diploma or GED.
- One year of office experience.
Nice To Haves
- Previous experience in a call center, receptionist, or mail room role.
Responsibilities
- Answer incoming calls and respond to customer inquiries courteously and efficiently.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate issues when necessary.
- Document customer interactions in the company’s software system.
- Meet performance metrics for call quality, resolution time, and customer satisfaction.
- Stay informed about company updates and product changes.
- Greet visitors and direct them to appropriate personnel or departments.
- Maintain a clean and organized front desk area.
- Assist with scheduling meetings and managing visitor logs.
- Perform basic administrative tasks, including filing and data entry.
- Receive, sort, and distribute incoming mail and packages.
- Prepare outgoing mail and shipments according to company procedures.
- Maintain accurate records of deliveries and shipments.
- Coordinate with courier services and vendors as needed.
- Ensure office supplies are stocked and organized.
Benefits
- Benefits are included, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
