Administrative Assistant

Decypher•San Antonio, TX

3d•Onsite

About The Position

The Administrative Assistant provides administrative and clerical support for healthcare credentialing and privileging operations in support of the Defense Health Agency. The role processes and maintains credentialing records, manages electronic documentation, responds to customer inquiries, supports primary source verification activities, and coordinates with providers, military treatment facilities, and Department of Defense stakeholders. The position is onsite in a modern office setting in San Antonio, Texas, with normal duty hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification.
Three years of experience performing administrative and clerical duties in an office environment.
U.S. citizenship is required.
Knowledge of government regulations, policies, procedures, and limitations within the scope of responsibilities.
Knowledge of standard software programs, such as the Microsoft Office Professional Suite.

Responsibilities

Perform clerical duties supporting DHACCVO processes.
Communicate clearly in English, orally and in writing.
Coordinate with management levels as required by DoD policies or procedures.
Respond within two business days to telephone, fax, or email inquiries about the management or status of providers’ credentialing and privileging information.
Process incoming hard-copy and electronic documentation, including recording the date received, converting documents to PDF, applying standard naming conventions, sorting documents into the correct categories, and sending receipt emails for requests received by email.
Assist credentialing specialists, senior credentialing specialists, and the lead senior credentialing specialist with sending and receiving primary source verification requests, provider credential files, and other credentialing documentation.
Answer phone and email inquiries and direct requestors appropriately for resolution.