Administrative Assistant

Horizon Health Services • Village of Orchard Park, NY

14d • $18 - $20 • Onsite

About The Position

The Administrative Assistant supports the day-to-day operations of Horizon’s outpatient clinic and helps create a positive experience for visitors and patients receiving mental health and substance use treatment. The role interacts with patients ranging from young children to adults and works closely with clinical and medical staff in a fast-paced, changing environment. The position uses electronic health records, web-based systems, and other technology platforms to manage appointments, medication refill requests, charts, and records. It also provides administrative support with matters such as insurance and billing disputes, transportation coordination, referrals, and other clinic needs. The position is located at 200 Sterling Dr, Orchard Park, NY. It is full time, with a personalized schedule coordinated with a supervisor; availability for at least two evenings per week is required. Pay is $18.26–$19.78, with starting pay potentially affected by experience and education.

Requirements

• High school diploma and 2 years of experience in customer service or the behavioral health field; alternatively, an associate’s degree in a related field and 6 months of experience in customer service or the behavioral health field.
• Availability to work at least two evenings per week.

Responsibilities

• Welcome clinic visitors and help provide an exceptional patient experience.
• Work with patients seeking mental health and substance use treatment, including children, adolescents, and adults.
• Use the Electronic Health Record, web-based systems, and other technology platforms to oversee scheduled appointments, assist with medication refill requests, and prepare charts and record requests.
• Support the day-to-day administrative needs of clinical and medical staff, including managing and triaging administrative responsibilities.
• Assist with insurance and billing disputes, appointment scheduling, transportation coordination, and communication with referral sources such as courts, schools, and hospitals.
• Use creative problem solving to support clinic operations.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, team members will have been able to pay off an extra $600.
• Paid time off and paid holidays.
• 10% tuition discount through Capella University for employees and eligible family members.
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED