Administrative Assistant

The Guidance Center•Leavenworth, KS

14d

About The Position

The Guidance Center (TGC), a Community Mental Health Center and Certified Behavioral Health Clinic serving Leavenworth, Atchison, and Jefferson counties in Kansas, is seeking an Administrative Assistant for its interdisciplinary team. The role provides administrative support to direct service staff and administrators at the assigned location and delivers administrative and support services to people seeking or receiving services and to the public. Evenings are required at least one day per week.

Requirements

High school education required.
At least one year of experience working with the public in a customer service position in a medical office setting.

Nice To Haves

Some college education preferred.

Responsibilities

Perform tasks related to opening and closing the office.
Handle a multi-line phone system and route messages and calls.
Obtain and enter registration information for people seeking services, and update it as necessary.
Manage client files, including opening new charts, maintaining active charts, processing closed charts, and other file-related activities.
Accurately maintain therapists’ and doctors’ schedules.
Schedule new people seeking services with appropriate providers, considering payer source and client needs.
Set client fees according to agency guidelines.
Request, receive, and record fee payments.
Verify insurance coverage and answer insurance-related questions for people seeking services and therapists to maximize reimbursement.
Process insurance and other third-party billing.