Administrative Assistant

NEIGHBORHOOD ASSISTANCE OF AMERICA•North Chesterfield, VA

2d•Onsite

About The Position

The Administrative Assistant (“AA”) is responsible for answering the phones, greeting and assisting the clients, scheduling and confirming appointments, conducting HBW confirmations and processing attendance forms. The successful candidate will have the flexibility to handle a wide range of assignments depending on the needs of the local office, NACA’s on-going local advocacy activities, and other duties as assigned. S/he must be able to multi-task given the numerous responsibilities and the likelihood of being the only administrative person in the office. The position requires very strong administrative skills in a fast paced environment with the ability to multi-task.

Requirements

Two (2+) years of Administrative experience required
High School Graduate or Equivalency – Required
Energy and enthusiasm for NACA’s mission
Strong customer service skills.
Strong organizational skills.
Problem-solving abilities.
Ability to work under pressure.
Ability to work independently with minimal supervision.

Nice To Haves

Bachelor’s or Associate’s degree – Preferred
Mortgage and/or real estate courses - Preferred
Ability to speak languages other than English a plus.

Responsibilities

Administer Member appointments, waiting list and confirmations (purchase counseling and HBW attendance).
Answer the phone, welcome Members, and address Member issues and questions to ensure outstanding customer service.
Demonstrate knowledge of NACA’s programs to encourage participation and support of NACA’s programs and mission.
Administer volunteer participation by NACA Members and others.
Process new hires.
Communicate and reinforce NACA policies and procedures and monitor adherence.
Maintain a professional and positive work environment while remaining alert to potential risks.
Monitor and order supplies.
Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.
Complete data entry within 72 hours after the workshop.