Administrative Assistant

Our Community Our Kids•Fort Worth, TX

11d

About The Position

Provides administrative support to a supervisor and staff in a team office environment. The role includes administrative and clerical work, heavy computer use, attendance at public functions, and possible evening and weekend work. The position handles confidential personnel and client records and must follow related policies. The Administrative Assistant is expected to maintain ethical standards, work collaboratively, support a helping role, set appropriate limits, attend work regularly, and promote respect for cultural diversity. The role also requires continuing education, in-service training, and regular communication with a supervisor.

Requirements

High school diploma or equivalent.
One year of full-time experience in administrative support, general office, clerical, or secretarial work, or experience with the Texas Department of Family and Protective Services.
Knowledge of basic computer functions.
Skills using Microsoft Works or a Windows environment.
Ability to work in an office supporting several staff members.
Ability to handle multiple assignments effectively in a dynamic environment.
Excellent verbal communication, customer service, and organizational skills.

Responsibilities

Enter data into IMPACT and other electronic programs and systems.
Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
Prepare and maintain statistical reports, leave and personnel records, case control systems, case records, and related unit files.
Serve as the unit timekeeper and process purchase orders as directed.
Type correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents, and file related materials.
Provide program and agency information and make referrals to community resources.
Greet visitors, respond to general questions, and direct callers to the proper location.
Maintain confidentiality and follow policies regarding personnel and client records.
Work collaboratively with personnel, service providers, and professionals; maintain a helping role and set appropriate limits.
Attend work regularly in accordance with agency leave policy.
Attend continuing education and in-service training, maintain required certifications or licenses, and communicate regularly with the supervisor.