Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home Based Full Time)

Virtual Coworker • Keansburg, NJ

31d • Remote

About The Position

This is a full-time, home-based Administrative Assistant position for a Plumbing & HVAC Services Company in the US. The role involves customer interaction, scheduling, reporting, and supporting management with daily operational and customer service tasks.

Requirements

• Proficiency in email, text, and phone communication.
• Experience with scheduling and customer reminders.
• Ability to explain benefits of services.
• Experience responding to online reviews.
• Ability to run and interpret sales reports.
• Familiarity with dispatch boards and monitoring technician schedules.
• Experience managing an inbox and responding to inquiries.
• Customer service skills.
• Ability to handle day-to-day operational tasks.
• Ability to work independently and take ownership of tasks.

Responsibilities

• Follow up on annual maintenance agreements within HCP through email, text, and phone calls.
• Schedule maintenance appointments and remind customers of upcoming services.
• Retain customers by explaining the benefits of maintaining their annual maintenance agreement.
• Respond to positive Google reviews.
• Run the weekly technician sales report every Monday.
• Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late.
• Monitor the HCP inbox and respond to customer inquiries as needed.
• Assist with answering incoming calls.
• Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed