Administrative Assistant

Valley Metro•Operations Maintenance Center: 605 S. 48th St. Phoenix 85034, AZ

About The Position

The Administrative Assistant provides comprehensive administrative support to the Transportation Division to ensure smooth daily operations, effective communication, and accurate processing of administrative tasks and receptionist duties. The role supports customer interactions and inquiries, records and document management, purchasing and expenditure tracking, reporting, scheduling, correspondence, meetings, and other administrative functions. The full pay range is $21.23–$31.84 per hour; the anticipated starting rate is between the entry rate and midpoint. The actual offer depends on factors including skills, qualifications, experience, education, certifications, training, and internal equity considerations. Depending on assignment, a valid Arizona Driver’s License with an acceptable driving record may be required upon hire.

Requirements

  • High school diploma or GED and two years of experience in administrative support in office environments, customer service and office coordination, and document control; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Additional education cannot be substituted for experience.
  • Depending on assignment, may need a valid Arizona Driver’s License with an acceptable driving record upon hire.
  • Knowledge of general office procedures and administrative support functions.
  • Awareness of records management, confidentiality, and compliance protocols.
  • Understanding of customer service principles, communication practices, calendar and event scheduling tools, and department-specific policies.
  • Ability to use a computer and related software, including video editing and document control.
  • Skills in customer service, data entry, file management, accurate recordkeeping, meeting scheduling, calendar coordination, correspondence and report preparation and proofreading, and administrative support.
  • Communication and interpersonal skills to exchange information and receive work direction.

Responsibilities

  • Provide positive customer interactions and respond to internal and external inquiries and requests for documents or assistance; escalate inquiries or complaints as necessary.
  • Maintain and update records, files, and databases according to retention schedules, while supporting information security, confidentiality, and compliance requirements.
  • Facilitate purchases of supplies or services; create, verify, and process requisitions, purchase orders, and invoices; and track and reconcile expenditures.
  • Prepare and provide reports for the area of assignment.
  • Maintain and update event schedules and calendars.
  • Prepare, update, and proofread correspondence.
  • Schedule appointments, meetings, and interviews.
  • Attend meetings and, when needed, take and transcribe notes.
  • Assist with event coordination, setup, and support as needed.
  • Provide administrative support such as maintaining supplies, processing incoming and outgoing mail, ordering business cards, submitting or directing work orders, and making travel arrangements.
  • Perform other duties of a similar nature and level as assigned.
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