Administrative Assistant

Our Community Our Kids•Greenville, TX

About The Position

Provides administrative support to a supervisor and staff in the Northeast 3E Region, covering Collin, Grayson, Fannin, Hunt, Rockwall, Ellis, Kaufman, and Navarro Counties. The role supports unit operations through data entry, telephone and visitor support, records and report maintenance, document preparation, timekeeping, and purchase-order processing. It requires maintaining confidentiality of personnel and client records and following applicable policies. The position works in a team office environment, involves heavy computer use and attendance at public functions, and may require some evening and weekend work and lifting files and office supplies weighing up to 25 pounds.

Requirements

High school diploma or equivalent.
One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience.
Knowledge of basic computer functions.
Skills using Microsoft Works or a Windows environment.
Ability to work in an office supporting several staff members.
Ability to handle multiple assignments effectively in a dynamic environment.
Excellent verbal communication, customer service, and organizational skills.
Ability to maintain confidentiality and follow policies related to personnel and client records.

Responsibilities

Maintain high ethical standards in accordance with the ACH/OCOK Child and Family Services Code of Ethics.
Work collaboratively with personnel, service providers, and other professionals; maintain a helping role and set appropriate limits.
Perform duties as assigned to maintain unit operations and attend work regularly in accordance with agency leave policy.
Enter data into IMPACT and other electronic programs and systems.
Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
Prepare and maintain statistical reports, leave and personnel records, case control systems, case records, and related unit files.
Serve as the unit timekeeper and process purchase orders as directed.
Type correspondence, forms, narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents, and file related documents.
Provide program and agency information and make referrals to community resources as appropriate.
Greet visitors, answer general questions, and direct callers to the proper location.
Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
Attend continuing education and in-service training as needed to expand knowledge and maintain certifications or licenses.
Communicate regularly with the supervisor and seek supervision when appropriate.