PT Administrative Assistant - Van Wagenen

CRM Residential•Jersey City, NJ

2d•Onsite

About The Position

CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year. At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most.

Requirements

High School diploma or equivalent education required
Previous experience as an administrative assistant required
Proficiency in Microsoft Office (Excel and PowerPoint in particular)
Ability to work with a variety of people and make them feel comfortable quickly
Must be able to multi-task
Ability to work any scheduled hours as well as additional hours needed to complete the job
The position requires effective oral and written communication skills
Strong customer service skills required
Must have strong organizational and time management skills

Nice To Haves

Previous experience in property management is a plus

Responsibilities

Comply with established policies and procedures and not take any actions to such guidelines without authorized approval
Handle telephone calls professionally and in a prompt manner
Ensure resident selection and orientation follows the HUD Manual and the Community Realty Management Occupancy Manual
Maintain and organize resident files according to the CRM Residential Occupancy Manual
Assist with leasing of vacant apartments
Ensure all certifications and recertifications being conducted follow the HUD Manual
Maintain the waiting list according to the HUD Manual. Make sure all applications are added to the waiting list and processed in a timely manner
Ensure EIV and TRACS are utilized according to HUD protocol
Write work orders immediately and process them for the maintenance department
Assist management on required paperwork for new move-ins, move-outs, recertifications and other HUD required paperwork
Collect rent and other payments on a daily basis and prepare for deposit
Prepare computer reports periodically required by CRM Residential and file accordingly
Assist residents with various local social services and other related agencies
Assist Community Manager in court when required
Assist Community Manager with newsletters and other marketing material
Contribute to resident satisfaction and the achievement of property goals