Administrative Assistant

Fifth Third Bank • Denver, CO

6d • $48,100 - $96,200

About The Position

This role provides broad administrative support to an area executive, relieving the executive of administrative duties that may be confidential, diverse, and complex. The position is reserved for executive assistants supporting senior executives in the C or D band who report directly to a Regional President or to a senior executive in the B band. It may serve as a management delegate for email inboxes and systems and as a liaison on administrative matters involving purchasing, personnel, facilities, and operations. Initiative and judgment are required when specific directions are not available.

The role is accountable for managing risk, following bank policies and procedures, raising concerns, and supporting positive experiences for customers and colleagues. It administers operating-unit programs and processes; coordinates schedules, travel, and meetings; prepares reports and correspondence; handles calls, mail, and inquiries; maintains confidential records; and coordinates with internal and external contacts. There are no supervisory responsibilities.

Requirements

• High school education or equivalent literacy and writing ability to type, edit, and proof business correspondence and prepare reports.
• In-depth knowledge of company policies, procedures, and operations, generally acquired through five or more years of secretarial or administrative experience.
• Ability to accurately record and type dictation involving ordinary business vocabulary or limited recurring special terminology.
• Experience with Microsoft Office products, such as Word and Excel.
• Ability to maintain confidentiality and professionalism.
• Ability to multitask and handle multiple tasks and projects simultaneously.
• Strong interpersonal skills to build relationships across the organization.
• Problem-solving skills to handle moderately complex issues.

Nice To Haves

• At least three years of experience with the company is preferred.
• A one-year business college program is cited as the typical preparation for dictation skills.

Responsibilities

• Provide administrative support to the area executive, exercising judgment and initiative when needed.
• Administer programs, projects, campaigns, and processes for the operating unit.
• Coordinate the manager’s schedule, make appointments, and arrange travel.
• Answer, screen, and direct incoming calls, determining which can be handled by subordinates.
• Prepare administrative reports, gather difficult or sensitive information, complete moderately complex reporting and analysis, and distribute reports.
• Greet internal and external customers and answer complex questions.
• Sort and distribute incoming mail, prepare outgoing mail and correspondence, and respond to materials that do not require the executive’s attention.
• Coordinate and arrange meetings, prepare agendas, and reserve and prepare facilities.
• Liaise with key executives, external management personnel, and other relevant contacts to transmit information and obtain data.
• Create correspondence and reports from rough drafts, correcting grammar, punctuation, and spelling as needed.
• Organize and maintain confidential files and file correspondence and other records.
• Serve as a liaison with people outside the department regarding administrative requests.
• Perform other administrative duties as assigned.
• Identify, assess, manage, monitor, and report risks; follow policies and procedures and elevate concerns.

Benefits

• Comprehensive benefits supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED