Administrative Assistant

Texas Health & Human Services Commission • Houston, TX

8d • $2,694 - $3,405 • Onsite

About The Position

The Administrative Assistant provides administrative support to a unit supervisor and staff, interacting routinely with Texas Department of Family and Protective Services staff and the general public. The position performs data entry, answers and routes telephone inquiries, maintains unit records and reports, prepares documents, and provides information or referrals. It also supports unit operations as assigned and promotes respect for cultural diversity.

Administrative Assistants may be required to assist DFPS caseworkers with supervision of children without placement, primarily children ages 10 to 17. This may involve monitoring children and helping ensure their safety and needs—including food, hygiene, education, and recreational activities—are met during stays at an office or community location. This work may require hours outside the normal schedule, for which overtime compensation may be earned.

Requirements

• High school graduation or equivalent.
• One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience.
• Knowledge of computers.
• Skill in using Microsoft Works or a Windows environment.
• Skill in working in an office supporting several staff members.
• Ability to effectively handle multiple assignments in a dynamic environment.
• Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Thirty semester hours from an accredited college or university may substitute for the required experience on a year-for-year basis.

Responsibilities

• Enter data into IMPACT and other electronic programs and systems.
• Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
• Prepare and maintain statistical reports, leave and personnel records, case control systems, case records, and related unit files.
• Serve as the unit timekeeper and process purchase orders as directed.
• Type correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other unit documents, and file related documents.
• Provide program and agency information and make referrals to community resources as appropriate.
• Greet visitors, respond to general questions, and direct callers to the proper location.
• Perform other duties as assigned and required to maintain unit operations.
• Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
• Attend work regularly in accordance with agency leave policy.
• When required, assist DFPS caseworkers with monitoring children without placement and helping ensure their safety and needs are met during office or community-location stays.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED