Administrative Assistant

Daymark Recovery Services • Asheville, NC

14d • Onsite

About The Position

The Caiyalynn Burrell Child Crisis Center in Asheville provides short-term (5–7 day) treatment and stabilization services in a safe, child-friendly setting for youth in crisis across Western North Carolina. Administrative Assistants provide critical support to the treatment team and to children ages 6 through 17. The role provides administrative and center support and customer service functions, including scheduling, filing, documentation, client services, research, and billing. It requires strict compliance with professional, legal, and confidentiality standards.

Daymark Recovery Services, Inc. is a mission-driven, comprehensive community provider of culturally sensitive mental health and substance abuse services. Its mission is to inspire and empower people to seek and maintain recovery and health.

Requirements

• High school diploma or equivalent education.
• Highly motivated and resilient professional.
• Demonstrated leadership and supervisory experience.
• Knowledge of, or willingness to learn, clinical practice models.
• Ability to understand economic, business, and operational factors.
• Strong critical-thinking and problem-solving skills.
• Proven conflict-management and resolution skills.
• High professional ethics and standards.
• Strong teamwork and team-building skills, with ability to collaborate across levels and areas.
• Strong presentation skills.
• Ability to influence and persuade effectively and positively.

Nice To Haves

• Office experience in the healthcare field.

Responsibilities

• Ensure compliance with professional standards, Medicaid and Medicare regulations, agency policies and procedures, and HIPAA requirements.
• Complete filing, tickets, and documentation.
• Schedule appointments and prepare records for daily appointments.
• Enter consumer data for scheduling, benefits inquiries, and reimbursement purposes.
• File, release, and copy protected healthcare information as needed.
• Answer and transfer phone calls, treat the public courteously, and assist consumers with fee setting, benefit information, scheduling, and referrals to other resources.
• Periodically oversee staff or lead when asked by the Practice Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Spending Account
• Company-paid life insurance
• Short-term disability
• 401(k)
• Paid holidays
• Paid vacation and sick leave
• Employee Assistance Program
• Referral bonus opportunities
• Extensive internal training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED