Administrative Assistant

DePelchin Children’s Center • Houston, TX

27d • Onsite

About The Position

The Administrative Assistant supports the daily operations of a Community Based Care unit. The role responds to inquiries, maintains records, prepares documents, enters information into agency systems, and provides administrative support to caseworkers and other program staff. The position is office-based, with occasional travel, and is scheduled Monday through Friday during standard business hours. Specific work locations in Regions 6a and/or 6b will be assigned and communicated as staffing plans are finalized.

Requirements

• High school diploma or equivalent.
• At least one year of experience in administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services (DFPS) work.
• Knowledge of standard office practices, administrative procedures, computer functions, and office equipment.
• Knowledge of Microsoft Office applications and Windows-based systems.
• Skill in providing administrative support to multiple staff members.
• Verbal and written communication, customer service, organization, and attention-to-detail skills.
• Skill in using technology to prepare documents, maintain records, and track information.
• Skill in establishing and maintaining effective working relationships.
• Ability to manage multiple priorities in a fast-paced, changing environment.
• Ability to work independently and complete assignments accurately and on time.
• Ability to interact professionally and effectively with individuals at all levels.
• Ability to maintain confidential information with discretion and professionalism.

Responsibilities

• Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
• Greet visitors, respond to general questions, and direct callers and visitors to appropriate staff or locations.
• Prepare correspondence, meeting notes, performance evaluation documents, forms, and other materials to support unit operations.
• Assist staff with office procedures and operations, including routine software and equipment issues; operate copy and fax machines and sort and route mail.
• Support training activities and provide back-up coverage for other unit administrative assistants as needed.
• Maintain a system for tracking progress updates, and develop and maintain forms, case files, and reports.
• Enter and update information in IMPACT, COBRIS, and other authorized electronic systems, reviewing entries for completeness and accuracy.
• Provide program and agency information and/or make referrals to appropriate community resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED