Administrative Assistant Voice Center

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Administrative Assistant supports the Voice Center’s daily clinical practice operations and helps create a smooth, welcoming experience for patients. The role includes greeting and assisting patients; supporting appointment scheduling, check-in, and check-out; handling calls and routine inquiries; and processing administrative documentation. The assistant also supports prior authorizations, provider questions, prescription refill requests, and test-result messages. This position may include advanced or specialized work, such as surgical scheduling and schedule changes or blocking, and may involve accepting patient co-payments.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing.
Strong written, verbal, telephone, and interpersonal communication skills.
Excellent organization and time-management skills, with the ability to manage multiple responsibilities and follow established protocols.
Ability to handle non-routine calls, resolve routine issues appropriately, and communicate clearly and accurately.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.

Responsibilities

Greet and assist patients, and support scheduling, check-in, and check-out activities.
Schedule patient appointments and maintain accurate appointment records.
Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
Assist with prior authorizations, provider questions, prescription refill requests, and test-result messages.
Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training others.
May support specialized functions such as surgical scheduling and schedule changes or blocking.
May accept patient co-payments as required.