Administrative Assistant (Contact Center)
About The Position
The Administrative Assistant provides high-level administrative and clerical support to the Director of the Contact Center and other leadership. The role supports smooth daily operations, effective communication, and compliance with organizational standards, requiring professionalism, discretion, and the ability to manage multiple priorities in a fast-paced environment. The work must be performed on-site. Responsibilities include calendar and meeting coordination, telephone and visitor support, typing and filing, office supply monitoring, computer and office tasks, report preparation, data compilation, grant-file support, and clerical support for the CPI Program and other Navigation departments. The position also coordinates meetings, training sessions, and internal events; prepares agendas and minutes; follows up on action items; assists with training new employees as requested; and provides cross-functional support. The employee is expected to uphold CentroMed’s mission, values, policies, safety and security standards, customer-service expectations, and HIPAA-related confidentiality requirements, and to perform other assigned duties.
Requirements
- High school diploma or equivalent.
- One year of administrative office work experience.
- Knowledge of and ability to use personal computers.
- Professional skill level in telephone techniques with above-average diction.
- Microsoft Office skills.
- Ability to perform the essential functions of the position and meet attendance requirements.
- Ability to lift 20 pounds unassisted.
- Must not pose a threat to the health or safety of other individuals in the workplace.
Nice To Haves
- Bilingual/Bicultural preferred.
Responsibilities
- Manage the Director’s calendar, schedule meetings, and coordinate appointments.
- Answer and screen telephone calls, transfer calls, and take messages as needed.
- Greet and assist office visitors professionally and courteously.
- Perform light typing, including forms, labels, and envelopes, and maintain organized filing systems.
- Order and monitor office supplies and inventory levels.
- Perform general computer and office-related tasks as assigned.
- Draft, proofread, and prepare reports for the Director, Safety Officer, and VP of Population Health.
- Gather and compile data from third-party vendors as requested.
- Assist with creating, numbering, scanning, and updating grant files.
- Provide clerical support for the CPI Program and other Navigation departments.
- Organize and coordinate department meetings, training sessions, and internal events.
- Prepare agendas, take meeting minutes, and follow up on action items.
- Perform duties assigned by the Director in accordance with safety and security standards.
- Collaborate with other departments and provide cross-functional support as needed.
- Uphold CentroMed’s mission and values relating to ethics, integrity, safety, corporate responsibility, and objectives.
- Maintain excellent customer service internally and externally.
- Abide by CentroMed policies and procedures.
- Protect personal, confidential, and identifiable information and comply with HIPAA standards and requirements.
- Assist in training new employees in their job duties as requested.
- Perform other duties as assigned.
- Perform work on-site as designated.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
