Administrative Assistant

Odom•Fairbanks, AK

5d•Onsite

About The Position

The Administrative Assistant provides direct customer service and supports sales and delivery staff through timely and accurate order processing. The role monitors and verifies orders, processes order changes and pricing adjustments, coordinates order readiness for transport planning, and assists sales, customers, and operations staff. The position is performed primarily in Fairbanks, Alaska, in a work environment with a usually moderate noise level. Other job-related duties may be assigned, and reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent, or six months to one year of related experience and/or training in customer service and cash handling, or an equivalent combination of education and experience.
Ability to use required computer applications, including Excel, Word, Outlook, and industry-specific systems, and coordinate knowledge of proprietary systems with these programs to improve efficiency and productivity.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write business correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Accountability and the ability to accept responsibility for and account for one’s actions.
Customer-oriented approach while following company procedures.
Organizational skills and a systematic approach to tasks.
Problem-solving ability, including proactively addressing work-related problems.
Time-management skills to organize and complete work within deadlines.

Responsibilities

Monitor orders and verify accuracy; communicate pricing errors.
Review orders, and void and re-enter them as appropriate according to cutoff assignments.
Process sales orders and product purchase confirmations.
Combine orders when applicable.
Commit orders.
Input pricing adjustments as instructed and approved.
Process samples and donations.
Ensure orders are through the system for transport planning on schedule.
Support sales staff with item lookups, price adjustments, and inventory queries.
Support customers with completing orders, communicating issues, and researching invoices.
Support operations staff by ensuring timely order delivery to the warehouse and processing “not on Truck” issues.
Track invoice receipt and ensure the return of all printed invoices.
Back up other administrative functions as needed.
Perform other job-related duties requested by the supervisor.