Administrative Assistant, Bobcat Academic Achievement Center (BAAC)
About The Position
The Administrative Assistant provides comprehensive administrative and operational support for university-wide academic advising in the Bobcat Academic Achievement Center (BAAC). As the primary point of contact for students, faculty, staff, and visitors, this role supports efficient office operations and delivers customer service. The position manages front office functions, coordinates student appointments and schedules, maintains confidential records, supports advising initiatives, and assists with projects and events that contribute to student success and retention. The role provides student-facing assistance and administrative support to the Center’s staff, including managing communications, schedules, correspondence, transactions, supplies, and equipment. It also assists with programs, registration events, advising workshops, and student success initiatives.
Requirements
- Associate's degree in business administration, office administration, or a related field.
- Two years of responsible administrative support or customer service experience.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and standard office technology.
- Experience scheduling appointments and maintaining calendars.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to prioritize multiple responsibilities in a fast-paced environment.
- Attention to detail and accuracy.
- Ability to exercise sound judgment and maintain confidentiality.
- Commitment to outstanding customer service and effectiveness working with individuals from diverse backgrounds.
Nice To Haves
- Bachelor's degree preferred.
- Administrative support or customer service experience in higher education preferred.
- Experience working in higher education, academic advising, or student services.
- Knowledge of FERPA regulations and university administrative processes.
- Strong interpersonal and relationship-building skills.
- Ability to communicate effectively with students, faculty, staff, and external constituents.
- Strong technology skills and ability to learn new software applications.
Responsibilities
- Serve as the first point of contact for students, parents, faculty, and campus partners; provide accurate information and direct inquiries appropriately.
- Welcome students and visitors professionally and inclusively, with a focus on customer service.
- Schedule advising appointments.
- Help students navigate advising resources, forms, and university processes.
- Monitor advising center email, telephone, and online inquiries, and ensure timely responses and appropriate follow-up.
- Maintain the confidentiality of student information in accordance with FERPA and university policies.
- Provide administrative support to Center staff.
- Manage calendars, meeting schedules, conference room reservations, and departmental events.
- Prepare correspondence, reports, presentations, agendas, and meeting minutes.
- Process purchase requests, invoices, travel arrangements, and other administrative transactions in accordance with university procedures.
- Order and maintain office supplies and coordinate equipment maintenance.
- Assist in planning and coordinating programs, registration events, advising workshops, and student success initiatives.
- Prepare event materials, signage, communications, and participant resources.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
