Administrative Assistant

INNOVATIVE INTEGRATED HEALTH•Fresno, CA

4d•$17 - $21

About The Position

PACE by IIH provides personalized, comprehensive health and human services to help seniors age at home with dignity, independence, and community support. The Administrative Assistant completes administrative projects and tasks efficiently and independently while providing exceptional customer service. The role maintains departmental files, records, calendars, schedules, databases, and office supplies; prepares correspondence, reports, and presentations; and supports administrative leaders and the broader team. The position is full-time, based in Fresno, California, and offers a day shift with a listed salary range of $17.00–$21.00 per hour. For assignments in the Quality Improvement Department, the role provides administrative, operational, and technical support to the Clinic, Quality Improvement, and Compliance Directors. It also monitors and sends reminders about clinical licensure and credentialing requirements and manages related requests, including payments and submissions to external entities and specialty societies. The work is generally performed indoors in a well-lighted, well-ventilated, heated, and air-conditioned environment. Physical requirements include accessing all areas of the center and lifting up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; assistance from another qualified employee is required when lifting or transferring objects over 25 pounds. The position also requires constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm movements; and occasional bending, reaching, squatting, and kneeling. Reasonable accommodations may be made for individuals with disabilities. The employee must be medically cleared for communicable diseases and have current immunizations before direct participant contact.

Requirements

One to two years of customer service, clerical, or related experience.
At least one year of documented experience working with a frail or elderly population or in a healthcare setting.
Proficiency in Microsoft Office, including Word, Excel, Access, PowerPoint, Publisher, and Outlook, as well as Adobe Acrobat; candidates must take a Microsoft Office proficiency exam.
Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
Excellent written, grammatical, reading-comprehension, and verbal skills.
Knowledge of general office procedures, equipment, and filing systems.
Ability to communicate effectively orally and in writing.
Ability to quickly learn department policies, procedures, goals, and services.
Attention to detail and accuracy.
Ability to change priorities regularly.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain departmental files, records, calendars, and schedules.
Manage administrative leaders’ schedules, considering priorities and time efficiency.
Prepare and compose correspondence, reports, forms, and PowerPoint presentations.
Assist the administrative team with special projects.
Manage outgoing correspondence and handle incoming appointments and calls courteously, providing assistance and information as needed.
Coordinate business travel, including airline reservations, hotels, auto rentals, and conference registrations.
Manage departmental processes, such as service agreements, and collaborate with individuals and departments to complete them.
Maintain departmental project databases and keep the team updated.
Attend and participate in staff meetings, in-services, and committees; prepare meeting minutes and distribute them to attendees promptly.
Coordinate meetings with internal and external representatives; prepare agendas and handouts, schedule rooms and equipment, and arrange meals.
Manage expense reports and prepare reimbursement requests for departmental or individual director expenses.
Assist additional leadership team members as assigned.
Follow center practices, procedures, and policies, including assigned break times and attendance requirements.
Accept assigned duties cooperatively and perform other related duties as assigned.
When assigned to the Quality Improvement Department, provide administrative, operational, and technical support to the Clinic, Quality Improvement, and Compliance Directors.
When assigned to the Quality Improvement Department, monitor and send routine reminders about clinical licensure and credentialing requirements for new and current staff.
When assigned to the Quality Improvement Department, manage licensure-related requests, including payment, and credentialing requests to external entities and specialty societies.