Administrative Assistant (Float)

One Medical•New York, NY

2h•Onsite

About The Position

One Medical is hiring a full-time Administrative Assistant (Float), referred to in the posting as a Flex Member Support Specialist. The role supports multiple One Medical offices in a market and serves as an in-office ambassador for patients, helping remove barriers to care and provide an exceptional patient experience. The specialist maintains the look and feel of office spaces, responds to patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers as requested. The role requires empathy, strong communication, problem-solving, adaptability, and a service-oriented approach. The position is based in person at One Medical offices in New York, NY. The schedule is Monday through Friday, with availability to work shifts between 7:30 AM and 7:00 PM. Office locations and schedules may change, and the work schedule may be subject to change based on business direction. Physical demands are mostly sedentary. Duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. The work typically involves sitting most of the time, with brief periods of walking or standing. The base pay is $22.75 per hour based on a full-time schedule. Regular team members working 24 or more hours per week and their dependents are eligible for benefits beginning on the team member's date of hire. Benefits include paid sabbatical after every five years of service, One Medical memberships, an Employee Assistance Program, medical, dental and vision plans, pre-tax commuter benefits, PTO cash-outs, a 401(k) match, emergency childcare credit, company-paid maternity and paternity leave, paid life insurance, and short- and long-term disability insurance. Additional benefits listed for practicing clinicians are not applicable to this position.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Ability to work in person at offices in New York, NY, Monday through Friday, and to work shifts between 7:30 AM and 7:00 PM.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem-solving, and support for in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Respond to patient feedback and provide other support as requested by the Practice Coordinator, Operations Manager, or in-office providers.
Support multiple One Medical office locations in a market.