Administrative Assistant

Northeastern University•Boston, MA

3d•$23 - $32•Onsite

About The Position

The College of Social Sciences and Humanities (CSSH) at Northeastern University combines experiential learning with liberal arts education, interdisciplinary research, and community engagement. The College comprises 20 academic units and 15 research centers and institutes, fostering inquiry with global perspectives across various interdisciplinary clusters. CSSH is committed to a culture of belonging where all members feel empowered, respected, and connected. The Administrative Assistant will join an administrative team and provide support to one or more units, primarily assigned to the Office of Student Academic Affairs. This role serves as the front-line contact for undergraduate inquiries, requests for information, and appointments with advisors. The Administrative Assistant acts as a liaison between students and University offices, providing accurate information and excellent customer service to help students navigate College and University processes and procedures. The role involves interacting with students and parents via phone, email, and in person. Duties include maintaining a welcoming office atmosphere, responding to student needs, managing work-study students, ensuring front desk coverage, organizing appointments and meetings, answering phones, handling email communications, maintaining office operations, ensuring confidential recordkeeping, inputting data, and troubleshooting meeting technology. The Administrative Assistant will also assist with events and programming. This role requires being on campus five days per week.

Requirements

Completion of a Bachelor’s degree or equivalent and 1-3 years’ relevant experience, preferably in a higher education setting
Knowledge of office administration practices and processes
Basic level of proficiency with MS Office products, including Microsoft Word, Excel, PowerPoint and Outlook
Excellent computer skills with flexibility to adapt to new technology and various computer/software applications
Ability to plan, organize, and set priorities; time management; attention to detail; conflict resolution
Excellent interpersonal and communication skills to provide the highest level of customer service
Ability to navigate high volume periods and challenging student situations while maintaining a calm, patient, and professional demeanor
Ability to carry out special assignments by completing activities, monitoring progress, and ensuring work is completed accurately and on time

Responsibilities

Serves as a key point of contact for inquiries about programs, policies, and processes in one or more department/program
Acquires and applies department knowledge to provide information for routine matters and escalate more serious matters
Provides front desk coverage and coordinates work study student schedules to ensure appropriate coverage, customer service, and support are always available during needed hours (typically Monday-Friday, 9am – 5pm)
Organizes and schedules meetings
Tracks and maintains unit budgets
Maintains office equipment, generates purchase orders, reconciles corporate credit cards, files documents, sorts mail, answers department telephones and e-mail, and orders office supplies.
Gathers, organizes, and reviews data from a variety of sources for recordkeeping, reporting, and program management
Assists with the planning of events and coordination of activities needed to hold workshops, conferences, and seminars