Administrative Assistant

American Electric Power•Metropolis, IL

9d•$22 - $28

About The Position

Responsible for performing administrative support duties within the assigned organizational area, such as a region, district, department, or plant. Under immediate supervision, the role performs basic, routine administrative duties according to established procedures. The position supports document processing, report compilation, information requests, filing and information retrieval in hard-copy and electronic formats, telephone and email communications, mail distribution, data entry, calculations, information retrieval, and operation of office equipment. The role requires effective communication and interpersonal skills, customer focus, and the ability to organize data and processes. The Administrative Assistant applies basic education and training to assignments, asks questions when needed, and demonstrates initiative in handling work beyond routine tasks. The position is classified as sedentary work, involving mostly sitting with occasional walking or standing and occasional exertion of up to 10 pounds of force.

Requirements

High school diploma or GED.
Two years of administrative work experience.
Ability to organize data and processes and communicate effectively, both orally and in writing.
Good analytical and problem-solving skills.
Demonstrated proficiency with computers and office-oriented software products.
Ability to understand written and verbal instructions and communicate effectively with coworkers, other employees, and customers.
Ability to answer calls in a clear, friendly, and helpful manner and accurately record messages.
Ability to work effectively and productively with others and show concern and sensitivity to others.

Responsibilities

Perform basic, routine administrative duties under immediate supervision and follow standard procedures.
Assist with document processing and compiling special reports; request information from other areas.
File and retrieve information in hard-copy and electronic formats.
Answer telephone calls, take and accurately record messages, and communicate by email as necessary.
Receive and distribute incoming and outgoing mail.
Use a keyboard to enter data, perform calculations, and retrieve information.
Operate a wide variety of electronic and mechanical office equipment.
Communicate and work productively with coworkers, other employees, and customers; help others with assignments as needed to maintain department productivity.
Answer customer questions, refer questions or issues to others when appropriate, and learn department functions and employee responsibilities to assist customers effectively.
Apply education and training to assignments, ask questions when unsure, and use initiative to handle assignments beyond the basic, routine level.