Administrative Assistant

Albiero Plumbing & HVAC • West Bend, WI

5d • $20 - $25

About The Position

The Administrative Assistant supports service teams, technicians, and management by handling administrative tasks that help keep office operations running smoothly and ensure customer service needs are met. The role involves customer-facing communication, scheduling and service-request coordination, recordkeeping, invoice support, office inventory, document preparation, and coordination of meetings, training, and events. The assistant collaborates across teams, follows company policies and procedures, and helps maintain compliance with relevant regulations and guidelines.

Requirements

• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and other office software.
• Excellent written and verbal communication skills and a friendly, professional demeanor.
• Ability to work independently and collaboratively within a team, depending on project requirements.
• Strong problem-solving skills and the ability to think on your feet.
• Positive attitude, strong work ethic, and commitment to exceptional customer service.
• Customer service focus, with the ability to communicate and develop relationships.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized, able to act quickly while maintaining attention to detail.
• High integrity and commitment to a high standard of work.
• High school diploma or equivalent.

Nice To Haves

• Familiarity with HVAC, plumbing, or electrical terminology and concepts.

Responsibilities

• Greet visitors, answer incoming calls, and respond to inquiries in a friendly and professional manner.
• Assist with scheduling service appointments and coordinate availability with customers and technicians.
• Maintain accurate and organized customer records, including contact information, service history, and special instructions or preferences.
• Process and manage service requests, ensuring proper documentation, accurate data entry, and timely customer follow-up.
• Coordinate with technicians and service teams to track job progress, update schedules, and address changes or emergencies.
• Assist with generating and managing invoices, ensuring accuracy and timely submission to customers.
• Manage office supplies and equipment inventory and replenish items as needed.
• Assist in preparing reports, presentations, and other documents.
• Handle filing, scanning, and organizing documents and records.
• Support the coordination of training sessions, meetings, and events.
• Collaborate with team members and departments to support effective communication and workflow.
• Uphold company policies and procedures and ensure compliance with relevant regulations and guidelines.

Benefits

• Full medical, dental, and vision packages, including fully employer-paid options.
• 401(k) with company match.
• Ongoing training and continuous education stipends.
• Performance pay directly tied to results.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED