Administrative Assistant

BLM GROUP•Novi, MI

27d•Onsite

About The Position

The Proactive Services Administrative Assistant supports the Preventative Maintenance team by preparing contract proposals and processing orders for BLM GROUP USA or Italy and software suppliers. The role monitors and updates management software, promotes contracts to customers, facilitates online meetings when needed, and assists the Proactive Services Administrator with administrative duties. The position works primarily in an office environment and requires up to 10% travel for training or similar activities. It is not a remote or hybrid position.

Requirements

High school diploma required; an associate degree is preferred, or comparable military experience, plus relevant office experience.
At least two years of administrative, customer service, or similar experience; experience in the machine tool or manufacturing industry is preferred.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Excellent phone etiquette, interpersonal, and customer service skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment and maintain composure in stressful situations.
Ability to accurately document data using preventative maintenance terminology.
Highly organized, thorough, efficient, methodical, and detail-oriented.
Dependable work ethic.
Ability to listen effectively, understand information, and analyze and solve problems.
Ability to meet deadlines and communicate deadlines to other team members.
Ability to work independently and effectively with minimal supervision.
Excellent time management skills.
Ability to work effectively with all levels of team members.

Nice To Haves

Associate degree.
Experience in the machine tool or manufacturing industry.
Fluency in Italian or Spanish.

Responsibilities

Prepare and maintain internal and external customer documentation related to Preventive Maintenance contracts.
Survey customers after Preventive Maintenance visits, record and track feedback, and provide results to management.
Communicate available BLM programs to customers based on their machinery, including onsite support, training, and preventative maintenance contracts.
Promote software maintenance renewals, including ArTube, Lantek, and Teleservice.
Prepare contract proposals and process orders from customers to BLM GROUP USA or Italy and software suppliers as needed.
Monitor and update management software, promote contracts to customers, and facilitate online meetings when required.
Perform clerical and administrative office functions as assigned.
Assist the Proactive Services Administrator as needed.
Travel up to 10% for training or similar activities as directed by management.
Perform other duties as assigned by management.