Administrative Assistant

Peak Performance Physical Therapy, PLC • Lansing, MI

2d • $20 - $25

About The Position

The Administrative Assistant supports clinic front desk operations by managing PCC schedules, providing coverage across clinic locations, training PCCs, maintaining administrative systems and patient records, and coordinating communication with patients, families, and medical providers. The role works with the Administrative Manager to maintain administrative controls and procedures and identify opportunities for improvement. The position is primarily based in an organized office environment and involves regular computer use, occasional patient interaction, structured intake and record-keeping workflows, and collaboration with administrative and healthcare staff.

This job description outlines the general nature of the role and is not an exhaustive list of duties or requirements. Duties and assignments may change. The employee must be able to perform the essential functions with or without reasonable accommodation. Employment is at will and the description does not create an employment contract.

Requirements

• High school diploma or GED.
• At least 2 years of healthcare-setting experience is strongly encouraged.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational, time-management, and communication skills.
• Ability to work in a fast-paced environment and adjust priorities quickly.
• Ability to work independently and collaborate effectively with a team.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

• Plan and manage PCC work schedules, including assigning shifts and scheduling time off.
• Provide coverage for PCCs across clinic locations during scheduled PTO and unexpected absences to maintain front desk operations and patient service.
• Assist in training new PCCs on clinic policies, procedures, and software systems.
• Conduct regular training sessions to keep PCCs current on changes to clinic protocols, workflows, and procedures.
• Work with the Administrative Manager to establish and maintain internal controls, standards, and procedures for clinic administrative systems.
• Develop and maintain relationships with patients, families, and medical providers to support communication and coordination of care.
• Assist with maintaining accurate patient records and documentation in compliance with regulatory standards.
• Work with the Administrative Manager to identify areas for improvement and facilitate necessary changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED