Administrative Assistant (DHHC)

Neighborhood Service Organization•Detroit, MI

21d

About The Position

The Administrative Assistant is part of the Detroit Healthy Housing Center’s Homeless Recovery Services team and provides administrative and clerical support to managers, team members, and shelter residents. The role requires comfort working with individuals experiencing homelessness, strong oral and written communication, proficiency with Microsoft Office and office equipment, organization, attention to detail, and the ability to work independently and collaboratively. The Administrative Assistant also oversees shelter meal planning and donations, supports visitors and community partners, and helps maintain a positive and professional working environment. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Productivity is measured by timely completion of duties, maintaining supplies and donations for client services, ensuring three meals per day are planned and scheduled for pickup and delivery, and reconciling and replenishing petty cash in a timely manner. The role must comply with NSO and department policies, quality and performance standards, and applicable contractual and regulatory requirements. Other duties may be assigned.

Requirements

High school diploma required.
At least two years of administrative office experience.
Excellent oral and written communication skills.
Proficiency in all Microsoft Office programs.
Ability to use office equipment.
Ability to work comfortably with individuals experiencing homelessness.
Ability to stay organized and detail oriented, work independently or as part of a team, and maintain positive interactions with the HRS team, community partners, volunteers, and donors.

Nice To Haves

Associate or bachelor's degree preferred.
Administrative office experience in human services preferred.

Responsibilities

Answer and direct phone calls.
Write, distribute, and respond to emails, correspondence, memos, letters, faxes, and forms.
Retrieve, sort, and distribute mail.
Assist with preparing and supplying regularly used reports and documents.
Scan and electronically file documents into client records.
Oversee staff training compliance, including health and safety trainings, drills, and reports.
Update and maintain office policies and procedures.
Maintain supply inventory and order office, janitorial, and PPE supplies.
Maintain and update contact lists and directories of system partners and donors.
Schedule maintenance requests.
Coordinate with volunteers and donors on shelter meal planning, pickups, and deliveries.
Accept and sort donations.
Provide general support to visitors, volunteers, and donors.
Oversee, distribute, and reconcile petty cash.
Serve as a point of contact for clients and schedule appointments as needed.
Handle administrative requests from program management.
Maintain program supplies, materials, and donations needed for client services.
Ensure meals are planned and pickup and delivery are scheduled to provide three meals per day for shelter residents.
Comply with department and NSO policies and procedures, established quality and performance improvement standards, and contractual and regulatory requirements as needed.
Work effectively with others, organize work, use time effectively, and maintain consistent attendance and scheduled work hours.
Represent NSO professionally, promote its mission and vision, foster a harmonious work environment, and model its pillars and guiding principles.
Take accountability for job responsibilities, support team spirit and trust, and anticipate or bring about change when needed.
Perform other duties as assigned.