Administrative Assistant

Service Corporation International•Kingsport, TN

About The Position

Provides administrative support to a funeral home, cemetery, crematory, or a combination of these facilities. Assists with special projects, research, and problem resolution. The role includes scheduling meetings, drafting memos, transcribing notes, creating presentations, generating reports, and preparing and monitoring invoices and expenses. The Administrative Assistant also supports accounting, human resources, compliance, customer service, and office operations while maintaining a friendly and helpful presence for people entering the location.

Requirements

High school diploma or equivalent.
Three years of experience working in a customer-focused, fast-paced professional environment.
Advanced computer, internet, and word-processing skills, with typing speed of 40–60 words per minute.
Working knowledge of office equipment, including calculators, copiers, printers, fax machines, and telephone consoles.
Ability to handle confidential and sensitive information with discretion.
Effective oral and written communication skills.
High level of compassion and integrity.
Ability to follow instructions and work with minimal supervision.

Responsibilities

Schedules meetings and makes travel arrangements.
Plans events.
Completes management expense reports and pulls monthly reports.
Responds to inquiries in writing and verbally.
Enters contract details into the information system and maintains related documents.
Orders memorials and checks them for accuracy.
Processes annual funeral home and cemetery license renewals.
Codes and scans invoices; processes accounts payable and other accounting support transactions.
Receives incoming telephone calls, answers callers’ questions or comments, and directs calls to appropriate team members.
Schedules call-in appointments for Sales.
Files and maintains customer information.
Maintains office and facility supplies, fax machines, copiers, and network printers.
Prepares daily schedules.
Administers HR processes, including new-hire paperwork, background checks, and bonus processing.
Maintains processes to ensure compliance with policies and procedures, including SOX administration and audit.
Trains others on policies, procedures, and new company initiatives.
Maintains a friendly attitude and offers assistance and guidance to people entering the location.
Assists with special projects, research, and resolving problems.
Drafts memos, transcribes notes, creates presentations, and generates reports.
Prepares and monitors invoices and expenses.