Administrative Assistant

American Electric Power•Metropolis, IL

About The Position

The Administrative Assistant performs administrative support duties within an assigned organizational area, such as a region, district, department, or plant. Under immediate supervision, the role performs basic, routine administrative work using well-defined standard procedures. The assistant supports document processing and special report preparation, requests information from other areas, files and retrieves information in hard-copy and electronic formats, handles telephone calls and messages, communicates by email, and receives and distributes mail. The role also uses a keyboard to enter data, perform calculations, or retrieve information and operates a variety of electronic and mechanical office equipment. The position requires effective communication and interpersonal skills, customer focus, and the ability to work productively with others. The assistant answers customer questions and refers issues when appropriate, learns departmental functions and employee responsibilities, and demonstrates concern and sensitivity to others. The role applies basic education and training to assigned work, asks questions when needed, and shows initiative in handling assignments beyond routine tasks. The job requires the ability to organize data and processes, communicate orally and in writing, solve problems, and use computers and office-oriented software.

Requirements

High school diploma or GED.
Two years of administrative work experience.
Ability to organize data and processes and communicate effectively, both orally and in writing.
Good analytical and problem-solving skills.
Demonstrated proficiency with computers and office-oriented software products.
Ability to understand written and verbal instructions, work effectively with others, and ask questions when unsure how to handle an assignment.

Responsibilities

Perform basic, routine administrative duties under immediate supervision and follow well-defined standard procedures.
Assist with document processing and compiling special reports.
Request information from other areas.
File and retrieve information in hard-copy and electronic formats.
Answer telephone calls, take messages, and communicate by electronic mail as necessary.
Receive and distribute incoming and outgoing mail.
Use a keyboard to enter data, perform calculations, and retrieve information.
Operate a wide variety of electronic and mechanical office equipment.
Communicate effectively with coworkers, other employees, and customers outside the work area.
Record telephone messages accurately and assist others with assignments as needed to maintain department productivity.
Answer customer questions, refer questions or issues to others when appropriate, and learn departmental functions to assist customers effectively.