Administrative Assistant

FIRSTCALL MECHANICAL GROUP LLC•Pocola, OK

About The Position

FirstCall Mechanical is seeking an experienced Administrative Assistant to support the Lowder Brothers team in Pocola, Oklahoma. Lowder Brothers is a commercial HVAC services provider that partnered with FirstCall Mechanical in 2026. The role calls for a proactive, customer-focused person with strong problem-solving skills who can manage administrative work independently in a private office environment. The position handles office administration and communications, third-party billing, purchase orders, deliveries and incoming mail, construction paperwork, and record-keeping systems. It also involves coordinating with jobsites and checking in delivered parts, maintaining accurate job and ticket records, and providing professional service to customers, visitors, employees, and vendors. The position reports directly to the Branch President.

Requirements

Proven experience as an Administrative Assistant, Office Coordinator, or in a similar administrative role.
Strong organizational and time-management skills, including the ability to multitask and prioritize effectively.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and comfort learning new software systems.
Excellent written and verbal communication skills and a strong customer-service mindset.
Ability to handle confidential information with discretion and professionalism.
Detail-oriented, with strong problem-solving skills and a proactive attitude.
Ability to work independently in a private office environment while managing multiple responsibilities.
Professional demeanor when greeting visitors, handling calls, and communicating by email.
Ability to read and comprehend written instructions, emails, and business correspondence; draft emails, reports, and internal documents; and present information to individuals and small groups.
Basic arithmetic skills, ability to work with percentages, ratios, and basic financial calculations, and comfort using spreadsheets and entering data.
Ability to follow written, verbal, or visual instructions, prioritize tasks, manage deadlines, and adapt to changing priorities.
High school diploma or equivalent required.
Regularly sit, use hands for typing and office-related tasks, and communicate clearly; occasionally stand, walk, or lift office materials up to 25 pounds; have close vision for computer work and the ability to adjust focus.

Nice To Haves

HVAC industry experience.
Experience with BuildOps.
Experience with billing, purchase orders, and record-keeping.
Associate’s or Bachelor’s degree.

Responsibilities

Work and perform duties in a private office.
Maintain and oversee third-party billing.
Manage and create purchase orders.
Oversee office deliveries and incoming mail.
Pick up blueprints.
Go to jobsites and check in delivered parts.
Establish and maintain systems for filing, reporting, and database management.
Assist with construction paperwork.
Answer multiple incoming phone lines and a high volume of calls.
Maintain and respond to email promptly and professionally.
Greet visitors and deliver high-quality customer service.
Ensure all tickets and jobs are updated and properly closed.
Work toward established safety, financial, cultural, and brand-reputation goals.

Benefits

Competitive weekly pay.
Medical, dental, vision, and other healthcare coverage, including some company-paid plans.
401(k) retirement savings plan with a 5% match.
Life insurance and short- and long-term disability coverage.
Up to four weeks of paid time off.
Nine paid holidays, plus Veterans Day for veterans.
Company-sponsored education and career advancement programs, including FirstCall Academy, LEAP, and the FirstCall Progression Program.
$2,500 referral bonus per referral.
Role-specific perks may include a company vehicle or allowance, mobile phone or allowance, uniforms, and work boot allowances.

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