Administrative Assistant Resident Services

Orlando Neighborhood Improvement Corporation, Inc.•Orlando, FL

31d•$20 - $22•Onsite

About The Position

The Administrative Assistant provides administrative, database, and programming support for resident services, helping ensure efficient daily operations and effective service delivery. The role coordinates schedules, maintains accurate records and program materials, supports reporting and outreach, and assists with program activities. It requires strong organizational skills, attention to detail, confidentiality, and collaboration with staff and community partners. The position maintains the CRM platform and other records, helps transition physical records to digital formats, supports data migration, verifies data accuracy, and assists staff with database training. It also coordinates meetings and community programs, conducts research on local agencies, supports resource coordination and program planning, and tracks program outcomes and participant data. The role travels between locations as needed and performs additional duties assigned by the Resident Services Manager. It is an in-person, full-time position scheduled Monday through Friday, 10:00 a.m. to 7:00 p.m., for 40 hours per week.

Requirements

Associate degree in Office Administration or a related field from an accredited school.
At least two years of experience in recordkeeping and other administrative duties.
Ability to pass a Level II background check and fingerprinting.
Strong computer skills, including Microsoft Office Suite.
Good knowledge of database systems.
Fast and efficient typing and data-entry skills.
Ability to handle confidential information with discretion and professionalism.
Ability to learn and use other software programs and applications as needed.
Ability to write and edit work for spelling and grammar.
Ability to read and interpret written information.
Ability to speak clearly and persuasively, listen and seek clarification, and give group presentations.
Reliable transportation to travel to various locations.
Current driver's license and proof of motor vehicle liability insurance when operating a vehicle.
Ability to maintain regular hours at the OINC premises or another prescribed workplace.

Responsibilities

Coordinate and schedule meetings, conferences, and community programs.
Maintain and update program materials, including manuals, guides, and the community resource database, following established protocols.
Research local agencies to identify partnership opportunities and enhance service utilization.
Support program planning, resource coordination, and engagement with community partners and service providers.
Generate reports and compile data to support program evaluation and decision-making.
Track and report program outcomes and participant data for accurate documentation and analysis.
Handle sensitive information in compliance with data security and confidentiality standards.
Maintain and update the CRM platform.
Assist with transitioning records from physical to digital formats.
Support data migration and verify the accuracy and completeness of records.
Use data systems for efficient and accurate data entry.
Follow established policies to maintain data integrity and compliance.
Collaborate with team members to review data and report discrepancies to the Resident Services Manager.
Support database training for staff, including onboarding and ongoing guidance on best practices.
Travel between multiple OINC locations as needed.
Participate in required staff meetings and training sessions.
Perform additional duties as assigned by the Resident Services Manager.