Administrative Assistant

Heritage Home Service•Wilmington, MA

6d•$20 - $25•Onsite

About The Position

Heritage Home Service is hiring an Administrative Assistant in Boxborough, Massachusetts. The role supports the Office Administrator in managing cross-functional business operations and reports directly to the Office Manager. The position provides hands-on support for People Operations, Accounting, and Office Management, with additional involvement in IT, Business Operations, and Customer Success as needed. Heritage Home Service has provided plumbing, heating, cooling, electrical, and water filtration services in the Boston Metro West area since 1990.

Requirements

Strong organizational and multitasking skills.
Attention to detail and accuracy.
Proficiency in Microsoft Office Suite.
Good written and verbal communication skills.
Ability to handle sensitive information confidentially.

Nice To Haves

Prior experience in an administrative assistant, office support, or related role.
Basic knowledge of accounting principles.
IT or technology support experience.
Customer service experience.

Responsibilities

Assist with new-hire orientation and onboarding.
Support employee offboarding, including equipment collection and system compliance follow-up.
Help maintain office communications and compliance boards.
Document and track workers' compensation claims, coordinating with Regional Employee Services as directed.
Respond to general employee inquiries and escalate them as needed.
Support payroll compliance documentation for the Office Administrator and General Manager.
Assist with accounts receivable follow-up for accounts less than 90 days old.
Help process and track employee expense reports.
Support cash and bank deposit handling.
Help coordinate vendor relationships and facility-related matters.
Order and maintain general office supplies.
Assist with vehicle registration coordination for the location.
Track permitting requests and help report compliance status to service managers or field supervisors.
Help schedule fleet repairs and maintenance.
Support leadership in planning and executing employee events.
Assist with uniform inventory tracking and compliance.
Order, distribute, track, and manage IT equipment and assets, including laptops, PCs, printers, iPads, and phones.
Help coordinate IT support requests and equipment repairs.
Support account setup in primary programs based on new-hire roles.
Provide basic location-based IT support.
Assist with tracking financing programs.
Support licensing renewal and apprenticeship registration documentation with the State and U.S. Department of Labor.
Provide customer service during business hours as needed.
Support fleet management, memberships, and accounts receivable.
Perform other duties as assigned.