Administrative Assistant

STI • Clinton, TN

14d

About The Position

Join the team as an Administrative Assistant for Training, providing comprehensive administrative and operational support for the Tennessee Corrections Institute’s training operations and East Tennessee Training Facility in Clinton, Tennessee. The role serves as a primary administrative point of contact for staff, students, training participants, instructors, and visitors while coordinating training, records, technology, facility, and customer-service functions.

The position supports training programs, personnel, and facilities; manages course enrollment and records in ACADIS; assists with training logistics and classroom technology; prepares and maintains administrative documents and records; provides technical troubleshooting; and coordinates supplies, purchasing requests, equipment readiness, and facility operations. It also requires handling competing priorities, maintaining confidentiality and accurate records, coordinating with stakeholders, and completing additional duties and special projects as assigned.

Requirements

• Proven experience in customer service and administrative support.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Excellent organizational and time management skills to meet strict deadlines.
• Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.

Nice To Haves

• Previous experience in an administrative services role in a training environment is highly advantageous.

Responsibilities

• Provide comprehensive administrative and operational support for training programs, personnel, and facilities to ensure efficient daily operations.
• Serve as a primary point of contact for students, instructors, agency personnel, vendors, and visitors by managing telephone calls, inquiries, facility check-ins, and customer service needs.
• Manage student enrollment, registration, course creation, class scheduling, and training records within ACADIS, including system administration, data entry, and user account assistance.
• Coordinate training schedules, class rosters, attendance documentation, completion records, and other administrative requirements associated with training delivery.
• Provide administrative and logistical support for training courses, including classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
• Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
• Maintain accurate electronic records, databases, and filing systems using ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
• Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and other electronic platforms.
• Coordinate facility and resource management activities, including supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
• Manage competing administrative priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed