Administrative Assistant
About The Position
The Administrative Assistant works onsite at the Prescott FlexCare Infusion Center in Chandler, Arizona, interacting with patients and visitors and managing administrative tasks for the medical team. The role includes welcoming and checking in patients, answering calls and inquiries, scheduling appointments, processing checkouts and payments, documenting communications, and supporting clinic operations and leadership. The position is full-time, 40 hours per week, Monday through Friday. Employees must be flexible to work any 8-hour shift during normal business hours of 8:00 a.m. to 4:30 p.m.; occasional overtime may be needed. On-the-job training is provided, with training hours aligned to the employee’s schedule.
Requirements
- High school diploma/GED or equivalent work experience.
- Must be at least 18 years of age.
- CPR or BLS certification, or ability to obtain certification within 45 days of hire.
- At least 2 years of experience in an administrative or office role.
- Experience using computers and Windows PC applications, including ability to learn new and complex computer system applications.
- Command of MS Office Word and Excel, including navigating Excel, opening spreadsheets, and using basic formulas.
- Ability to work full-time, 40 hours per week, Monday through Friday, with flexibility to work any 8-hour shift during normal business hours of 8:00 a.m. to 4:30 p.m. and occasional overtime as needed.
- Ability to work independently.
- Critical thinking skills.
- Excellent written and verbal communication skills.
- Strong patient-facing communication skills.
- Professionalism when handling patients.
- Openness to continuous learning and professional development.
Nice To Haves
- Customer service experience.
- Experience in a role requiring multitasking abilities.
Responsibilities
- Answer and route incoming calls to the appropriate FlexCare staff members.
- Make outgoing calls to patients and/or caregivers.
- Document patient communications in Electronic Medical Records.
- Handle incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient.
- Greet and check in patients and visitors for scheduled appointments.
- Complete patient check-out, payment processing, and patient scheduling.
- Receive shipments and direct vendors when deliveries are scheduled.
- Assist the Clinic Manager in maintaining compliance with AZDHS and ACHC.
- Provide administrative support to the Clinic Manager.
- Monitor and maintain inventory for operational supplies and the patient snack bar to ensure par levels.
- Help maintain a clean work environment for staff and patients that supports CDC recommendations.
- Assist patients with completing necessary forms and documentation.
- Serve as the primary point of contact when leadership is out of the office.
- Assist with tasks as directed by leadership.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- On-the-job training.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
