Administrative Asst - In Office.

Northwestern Mutual•Franklin, WI

1d•$26 - $39•Onsite

About The Position

The Administrative Assistant provides administrative and operational support to leaders and team members in the Claims department, helping them stay organized, connected, and focused on priorities. The role calls for a highly organized, proactive person who is comfortable with technology and can maintain accuracy and service in a fast-moving environment. Adaptability is important as priorities, processes, technology, team needs, and workplace arrangements change. The position also requires strong communication, sound judgment, attention to detail, and professional handling of confidential and time-sensitive information. The position will initially be based in Franklin, Wisconsin, and is expected to relocate to downtown Milwaukee, Wisconsin, in approximately the second half of 2027. The person hired should be comfortable working at the Franklin location initially and transitioning to downtown Milwaukee when the move occurs. Success means keeping the Claims team’s work moving as priorities change: anticipating needs, staying organized, communicating clearly, learning new processes and technology, and taking ownership of details while supporting the broader organization. The role is classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of a required form. It is identified as Non-Registered Fingerprinted - FINRA.

Requirements

At least 3 years of administrative, executive support, office coordination, or related experience.
High school diploma or equivalent required.
Intermediate proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Comfort learning and working across a variety of technology platforms and business systems.
Strong organizational, planning, and time-management skills.
Ability to adapt to changing priorities, processes, and business needs.
Ability to manage multiple priorities while maintaining accuracy and follow-through.
Strong written and verbal communication skills.
Strong attention to detail and problem-solving skills.
Ability to work independently and collaborate effectively with leaders and team members.
Ability to exercise discretion when working with confidential or sensitive information.
Ability to work initially in Franklin, Wisconsin, and transition to downtown Milwaukee when the workplace relocates.
Fingerprinting and completion of the required form.

Nice To Haves

College coursework preferred.
Expert ability to manage executive-level administrative operations, identify process efficiencies, and deliver accurate, timely support.
Expert ability to prioritize competing requests, manage complex calendars and travel, track commitments, and meet tight deadlines across multiple stakeholders.
Expert accuracy in preparing schedules, communications, reports, presentations, meeting materials, and expense information.
Expert ability to navigate a large corporate environment, coordinate resources, and build productive relationships with leaders and key partners.
Expert judgment, discretion, diplomacy, and confidentiality when supporting executives and handling sensitive information.
Expert proficiency with Microsoft Office, particularly Outlook, and ability to use technology to organize work and improve efficiency.
Advanced understanding of business priorities and the judgment to make independent decisions, connect information, and anticipate executive needs.

Responsibilities

Provide day-to-day administrative and operational support to Claims department leaders and team members.
Coordinate calendars, meetings, appointments, and scheduling needs.
Prepare and update presentations, spreadsheets, reports, dashboards, correspondence, and other business materials.
Help manage changing priorities and support the team through evolving business needs, processes, and workplace changes.
Coordinate travel arrangements and related logistics as needed.
Prepare, submit, monitor, and reconcile invoices and expense reports.
Serve as a resource for technology access and services, including department PC/LAN needs when applicable.
Maintain department supplies, anticipate future needs, and coordinate ordering.
Capture meeting notes, decisions, and follow-up items as needed.
Organize information, documentation, and department resources to help ensure materials are accurate and accessible.
Support projects and Claims initiatives by coordinating activities, tracking details, and assisting with follow-up.
Serve as a knowledgeable resource for administrative processes and office operations.
Handle confidential, sensitive, and time-critical information with discretion.
Identify opportunities to improve organization, communication, and administrative processes.
Perform additional department-specific responsibilities as needed.