Administrative Asst -NFSM

Hilton Grand Vacations • St Pete Beach, FL

8d

About The Position

The Administrative Assistant supports daily operations and helps create a positive, welcoming experience for guests. The role involves coordinating with teams, assisting guests in person and by phone, and maintaining accurate information in the Concierge system. The position is with Hilton Grand Vacations, a vacation ownership company focused on helping owners and guests create memorable vacation experiences.

Requirements

• Provide an exceptional customer experience.
• Enjoy face-to-face interactions with customers and associates.
• Be able to learn computer systems quickly.
• Be able to work weekends and occasional holidays.

Responsibilities

• Greet guests professionally in person and over the phone, providing a welcoming experience.
• Verify guest eligibility for presentations in accordance with HGV standards.
• Follow procedures in the Guest Reception Training Manual (SOP).
• Collaborate with Sales, Marketing, and administrative teams to support smooth operations.
• Distribute and collect Guest Registration Forms and assist with guest inquiries.
• Assign guests to Sales Representatives based on arrival order.
• Maintain accurate and timely updates in the Concierge system.
• Answer incoming calls, resolve guest inquiries, and escalate issues when needed.

Benefits

• 401(k) plan
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Training programs supporting professional growth and long-term career development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed